Border Agents Receive Training from BTB Print E-mail
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Thursday, 24 March 2011 00:00

Belize City, Belize – March 18, 2011 –The Belize Tourism Board (BTB) awarded certificates of completion today to twenty-five (25) officers from the Customs Department, Immigration Department, Police Department, Border Management Authority and the Belize Agricultural Health Authority (BAHA), after a weeklong training course in Customer Relations that began on Monday, March 13th, 2011.

“Officers at the border points are frontline personnel who are the first point of contact for our visitors,” says Tourism Director Seleni Matus. “Although we know they are adequately trained to carry out day to day duties, the BTB recognizes the need to assist with additional training which emphasizes the enhancement of the visitor experience.”

The intensive 20-hour training program was held at the Benque Viejo Police Headquarters and was delivered by Tourism Trainer Javier Gutierrez. The course included topics such as Attitude and Professionalism, Effective Communication, Handling Complaints, and Teamwork.

The Western border training was a part of the BTB’s capacity building efforts as outlined in our two year Action Plan. Several sessions have already been held, across sectors that service the tourism industry, and over a hundred individuals have received certification through the courses offered thus far.

About the Belize Tourism Board:
The Belize Tourism Board (BTB) is a statutory body within the Belize Ministry of Tourism, and it is governed by a Board of Directors appointed by the Minister of Tourism.  The BTB works in conjunction with members of the private sector - including the Belize Hotel Association, Belize Tourism Industry Association and Belize National Tour Operators Association – and is dedicated to building tourism in the most economically and environmentally sustainable manner.  As a part of its responsibilities, the BTB promotes Belize as a premier tourism destination to both in-country and international consumers.  Among its outreach to the international travel market, the BTB markets the country’s unique attractions to travelers, members of the travel trade industry and media outlets in key markets. 

The BTB is also dedicated to developing and implementing tourism programs that will help strengthen and grow the Belizean tourism industry; promote good destination stewardship; and instill high quality standards for accommodations and travel experiences.  For more information on the BTB and its services, visit